Former Disney University Head to Offer Free Webinar on ‘How Disney Lost, Then Restored the Luster to the Magic Kingdom’

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Doug Lipp, speaker and former head of training at Disney University (the internal training program for Cast Members), uses the metaphor of being stuck in the middle seat to address what happens when we are stuck in uncomfortable places in life and at work in a complimentary webinar titled “Beyond Stuck in the Middle Seat®: How Disney Lost, Then Restored the Luster to the Magic Kingdom’ in conjunction with Customer Management IQ and Parature. How do you deal with unfortunate situations? When in a situation that you ‘can’t control,’ what options do you actually have? In this thought-provoking webinar, Lipp answers these questions and discusses such topics as creative problem solving, how to balance work andfe, customer service and product development.

The webinar will take place on September 28 at 2 PM ET. For complete details on the free webinar including how to register, click here.

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