Mooty Sues Disney For Breach of Contract Over Tower of Terror

As an update to a widely reported incident several months ago, Denise Mooty of Florida has gone ahead and petitioned the circuit court of Osceola County to bring forth a trial against Walt Disney World and several of its cast members for breach of contract, false arrest and emotional distress. According to the complaint, she is seeking undefined damages in excess of $15,000.

In the complaint, which you can read here, Mooty claims that Walt Disney World breached the contract that governs the use of her Annual Pass because the pass doesn’t specify any limitation on the number of times a particular attraction can be visited, although the theme park’s point of contention was that Mooty was trying to backdoor her way into the attraction over and over and over again and refused to accept a Guest Assistance Card that allowed her to access the attraction by way of FASTPASS instead (for reported medical reasons). Mooty, who is quoted as bragging to the number of times she’s ridden the attraction as a ‘single rider’ in this original report, also has a note written from her doctor that ‘prescribes’ the attraction to alleviate her medical condition.

She also claims that she was held against her will by park employees and suffered emotional distress as a result. The complaint even goes as far as to suggest a conspiracy against Mooty although never explicitly mentions such.

The complaint also doesn’t quite explain why Walt Disney World, a business, would be obligated to honor her doctor’s note or act as a full-time medical facility for her own benefit for a measly $500 a year. The complaint also fails to justify why she, as an annual passholder, should be granted extraordinary, unlimited access over any other annual passholder or even regular ticket holder for that matter.

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3 thoughts on “Mooty Sues Disney For Breach of Contract Over Tower of Terror

  1. Although I wasn't there on this day, I do work at DHS, and I can say that we would never limit the number of times a guest can ride a ride. However, if the guest was “loading” herself onto the attraction, which is sounds like she was, we would most certainly step in, and make sure she follows the proper protocols to ensure her safety. Also, we would never trespass someone from Disney property unless they were causing a scene. Disney prides itself on working with all guests to make sure they are comfortable, but if their safety is a concern, we will step in and make sure they realize that they are putting themselves and others in danger. Guest Assistance Cards exist to help our cast members assist the guest when they have unseen disabilities. That way, the guest doesn't have to specify what their disability is everytime the go on a ride. However, according to the American with Disabilities Act, Walt Disney World is completely accessible, so the Guest Assistance Cards on their own are going above and beyond. Just my $0.02.

  2. Although I wasn't there on this day, I do work at DHS, and I can say that we would never limit the number of times a guest can ride a ride. However, if the guest was “loading” herself onto the attraction, which is sounds like she was, we would most certainly step in, and make sure she follows the proper protocols to ensure her safety. Also, we would never trespass someone from Disney property unless they were causing a scene. Disney prides itself on working with all guests to make sure they are comfortable, but if their safety is a concern, we will step in and make sure they realize that they are putting themselves and others in danger. Guest Assistance Cards exist to help our cast members assist the guest when they have unseen disabilities. That way, the guest doesn't have to specify what their disability is everytime the go on a ride. However, according to the American with Disabilities Act, Walt Disney World is completely accessible, so the Guest Assistance Cards on their own are going above and beyond. Just my $0.02.

  3. Although I wasn't there on this day, I do work at DHS, and I can say that we would never limit the number of times a guest can ride a ride. However, if the guest was “loading” herself onto the attraction, which is sounds like she was, we would most certainly step in, and make sure she follows the proper protocols to ensure her safety. Also, we would never trespass someone from Disney property unless they were causing a scene. Disney prides itself on working with all guests to make sure they are comfortable, but if their safety is a concern, we will step in and make sure they realize that they are putting themselves and others in danger. Guest Assistance Cards exist to help our cast members assist the guest when they have unseen disabilities. That way, the guest doesn't have to specify what their disability is everytime the go on a ride. However, according to the American with Disabilities Act, Walt Disney World is completely accessible, so the Guest Assistance Cards on their own are going above and beyond. Just my $0.02.

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